An ecommerce chatbot helps customers get instant support while shopping online, anytime they need it. It can easily answer questions about products, prices, and availability in just a few seconds. Customers can easily track their orders, check the delivery status, and manage returns.

An ecommerce chatbot also suggests products based on customer needs and interests. This improves the shopping experience and saves time for both customers and businesses. With an e-commerce chatbot, online stores become more helpful, faster, and reliable.