Osman Zanybh creates holistic customer journeys that feel seamless from first click to final purchase. As a CX designer at cultones, he maps interactions, touchpoints, and feedback loops to ensure user satisfaction. With a strong background in service design and behavioral psychology, Osman improves onboarding flows, support systems, and retention strategies. He’s led CX audits for digital-native brands and ecommerce platforms. Outside work, he hosts roundtables on user empathy. Browse his whitepapers and playbooks on Cultones Insights.